Manufacturers warranty
FREE UK DELIVERY ON ORDERS OVER £100
DISPATCH IN 24–48 HOURS
Klarna and Clearpay accepted

Delivery, Refund and Returns Policy

FREE NEXT DAY DELIVERY ON UK MAINLAND ORDERS OVER £99.99 EX. VAT

Sprint Drives offers a same-day dispatch service for orders made before 4:30 pm Monday – Friday*. These will be delivered on the next working day (UK Mainland only).

Orders under £100.00 ex VAT will incur a £6.00+VAT delivery charge.

All orders received after 4:30 pm Friday, or on Saturday, or Sunday will be dispatched the following Monday for delivery on Tuesday.

*Next-day delivery applies to parcels up to 20kg. The cut off for multiple parcel deliveries or pallet orders may fall into the next day’s dispatch.

Scottish Offshore Postcodes: Please note that due to increased shipping costs, we now charge a fixed rate of £25 for all orders delivered to Scottish offshore postcodes. This applies to the following postcodes: HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. Due to the remote nature of these addresses, delivery can take 3-5 working days. We apologise for any inconvenience this may cause. If you have any questions, please don’t hesitate to contact our customer service team.

As soon as your order is dispatched we will notify you via email. If it is not possible to dispatch your order within the allotted time period or if for any reason, it is not possible to fulfil your order, we will inform you by email or telephone.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible, please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Prices for delivery are subject to change without prior notice by Sprint Drives. Dprint Drives reserves the right to contact the customer before dispatch of goods to inform them of a change in the cost of delivery.

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2026 Closure Dates (Bank Holidays & Christmas Period)

We will be closed on all the dates listed below.

All orders placed during closures will be sent on a next working-day delivery service once we reopen. If you are subscribed to our newsletter, you will be updated via email on any upcoming closures/delivery cut-offs.

Holiday / PeriodDateDayStatus
New Year1 January 2026ThursdayClosed
New Year2 January 2026FridayClosed
Easter3 April 2026FridayClosed
Easter6 April 2026MondayClosed
May Bank Holiday4 May 2026MondayClosed
May Bank Holiday25 May 2026MondayClosed
August Bank Holiday31 August 2026MondayClosed
Christmas Closure24 December 2026ThursdayClosed
Christmas Day25 December 2026FridayClosed
Christmas Period28 December 2026MondayClosed
Christmas Period29 December 2026TuesdayClosed
Christmas Period30 December 2026WednesdayClosed
New Year’s Eve31 December 2026ThursdayClosed
New Year’s Day (2027 holiday)1 January 2027FridayClosed

Returns
Incorrectly supplied or damaged items – 14 DAYS TO RETURN

If you receive an incorrect item or your order arrives damaged, please notify Sprint Drives within 24 hours of delivery. You can do this via the returns section of your account, or, if you checked out as a guest, through the dedicated returns link available on this page.

We will arrange collection of the item and, where appropriate, provide either a replacement or a refund at no additional cost to you. If, upon inspection, no fault or damage is found, we reserve the right to charge for collection and re-delivery, or to deduct these costs from any refund issued.

We strongly recommend inspecting all goods before use. Any issues identified after the item has been used will be handled in accordance with the manufacturer’s warranty process, as detailed on our Warranty page.

**All items must be in their original packaging (where applicable) and unused. We are unable to accept the return of a product/products which are not in their original, undamaged packaging.
***If your item is returned without a form, there may be a delay in processing any refund or replacement

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